Return Policy

Pernulo prides itself for being the recognized high quality pearls retailer on the internet. If you are not 100% satisfied with your purchase, products purchased from pernulo.com.au may be exchanged or returned for refund within 7 days of delivery.

All returns and exchanges are subject to a quality assurance inspection process before we accept them. All products must be returned unworn and unused in their original condition and include the original sales receipt, tags, packaging and certificate of authenticity. Any product with signs of wear and tear through use, will not be accepted.

EXCHANGES
An exchange may be made through customer service. If the new purchase is greater in value than the product to be exchanged, you will be charged the difference. If the exchanged product is lower in value, you will receive a store credit for the difference.

REFUNDS
No refunds will be issued without the original sales receipt. If the original sales receipt is not available (for example, because you received the product as a gift or the original sales receipt has been lost by you), we only offer an exchange within 7 days delivery and product unworn and unused.

Refunds will generally be made in the form of the original payment. We will not refund any local taxes, customs or duties paid in the country of import by international customers.

Unless the product is being returned because of a breach by us of these terms and conditions, or terms and conditions which apply by legislation, it is your responsibility to pay the shipping costs, including insurance, of returning the products to us. In these circumstances, we will not be liable for any products which are damaged or lost in transit.

We recommend returns within Australia be sent via Australia Post Express or Registered Post, and International returns be sent via courier services advised by the Personal Shopper at the time.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If refund is approved, we will use commercially reasonable efforts to ensure that any refund will be made within Three (3) business days of receipt of the products by us at the return delivery address specified above.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Customize products (such as special orders or personalized items) cannot be returned. Unfortunately, we cannot accept returns on sale items or gift cards.

Pernulo is not responsible for any damaged, lost, or uninsured packages during the return process.

To start a return, you can contact us at pernulopearl@gmail.com.
Returns should be sent to:
Pernulo Jewelry
Parcel Collect 10119 09637,
12 Aviation Road, Laverton VIC 3028

using the return label provided.